Customer Service Officer (Clinic Insurance Counter)

Duties & Responsibilities: - Greet and receive clients arriving at the clinic and provide courteous front line service - Answer clients’ simple insurance enquiries, such as basic coverage information and required documents, and refer complex cases to senior staff when needed - Contact customers or insurance agents by phone, email, or messaging to confirm appointments, follow up on documents, or provide simple service updates - Follow up with insurance providers about the progress of pre-approval and aging outstanding claims, etc. - Assist in daily clinic operations, including registration, appointment scheduling, filing, and general administrative support - Coordinate with medical, nursing and administrative staff to maintain an efficient and orderly service flow - Maintain accurate and up to date client information and records in the system - Uphold a high standard of customer service and represent the clinic in a professional manner at all times - Carry out and well complete other ad-hoc duties as assigned by Supervisor Job Requirements: - Diploma or above - At least 2 years’ experience in customer service role - Work experience in clinics/ medical centres/ insurance companies highly preferred - Nice personality and good integrity - Self-motivated, detail-oriented, proactive and able to work independently - Customer-oriented with excellent communication skills, courtesy, empathy and patience - Good command of spoken English, Mandarin and Cantonese and written English and Chinese - Good PC knowledge in MS Word, Excel and Chinese Processing