Senior Property Supervisor - Cityplaza & Island Place

ABOUT THE TEAM We are Makers. Makers Required. We are Makers - people who care deeply about shaping places where life, work and nature can flourish together. Grounded in our heritage and united by a culture of trust and respect, we dare to take on ambitious ideas and turn them into something real - thoughtfully, collaboratively, and with care for the communities we serve. Our people are at the heart of it all: free to be themselves, driven to make a difference, and inspired to create alongside others. Brick by brick, we build vibrant, inclusive spaces that stand the test of time - because real progress comes from people who choose to make it happen. We are currently looking for a talented Senior Property Supervisor to join our Property Management Team in Hong Kong’s premier lifestyle hub - Cityplaza. It is the ultimate place to shop, dine, work, play and relax. Our team is professional in leasing and management of comprehensive development and providing quality services to our tenants and creating added value for our investments. RESPONSIBILITIES • Monitor and oversee the daily operations and administration of the Property Management Team, and drive continuous improvement initiatives to enhance operational efficiency and service quality • Implement routine procedures and address tenant issues by coordinating with various parties • Handle incidents and complaints in a logical and effective manner • Liaise with outsourced contractors and vendors to ensure they can deliver excellent services • Coordinate with different parties to meet operational requirements • Provide on-the-job training and oversee team recruitment matters • Supervise renovation or decoration activities to ensure strict adherence to safety standards and compliance with house rules • Take prompt action in emergencies as they arise, guiding subordinates to handle situations efficiently and report incidents in a timely manner • Manage the end-to-end procurement process, including evaluating purchasing requirements, preparing justifications for management approval, sourcing quotations in accordance with company policies, negotiating competitive pricing, and issuing purchase orders in a timely manner • Oversee vendor and contractor management, including supplier evaluation, performance monitoring, and ensuring the quality, reliability, and timely delivery of goods and services in compliance with organizational standards • Monitor inventory and budget control, including maintaining accurate inventory records, conducting periodic stock checks, reviewing procurement expenditure, and ensuring spending is aligned with approved budgets and financial policies • Conduct surprise night check of the team on a monthly basis REQUIREMENTS • Form 5 / DSE graduate or above, preferably with formal training in security or property management • Minimum 7 years’ experiences with at least 5 years at supervisory level in both Property Management and security • Strong supervisory, problem-solving and customer service skills • Fluency in written and spoken English and Chinese • Proficient in computer skills on MS Word, Excel and Chinese Word Processing • Professional qualification with Institute of Housing or holder of PMP (Tier 2) license preferred • Holder of valid Security Personnel Permit is required; first aid certificate is an advantage • Proficiency in PC skills such as MS Office • Fluency in spoken and written English and Chinese • Conduct surprise night check of the team on a monthly basis BEHAVIOURAL COMPETENCIES • Customer Focus • Drives for Results • Collaborates • Communicates Effectively • Learning Agility • Being Resilient • Demonstrates Self-Awareness WHY CHOOSE US • Randstad Hong Kong: Awarded Most Attractive Employer in the Property and Real Estate sector for 2024 and 2025 • HRoot Awards (Chinese Mainland): Received the Best Employer Award for three consecutive years in 2023, 2024, and 2025, together with the Best Social Enterprises Award in 2024 Don’t Miss This Opportunity As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive. If you require special assistance and accommodations during any part of the recruitment process, including the online application and/or the selection process, please reach out to us via email at any time. If we haven't contacted you six weeks after your submission, then please consider your application unsuccessful this time. All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance.