Card Specialist / Grader

We are looking for a passionate and detail-oriented Card Specialist / Card Grader to join our retail and grading operations team. The role will be responsible for assessing, authenticating and pre-grading trading cards, sports cards and other collectibles, while in charging the end-to-end grading submission process and customer journey. The ideal candidate should have strong hands-on experience in card grading, grading submissions, card shop operations or high-volume card handling. He/she should have deep knowledge of TCG, sports cards, card condition assessment, grading standards, market trends and collector behaviour, with the integrity and attention to detail required to handle high-value collectibles. Responsibilities • Conduct detailed visual inspections of trading cards, sports cards and collectibles to assess surface condition, corners, edges, centering, print quality and overall card condition. • Research, identify and authenticate collectible cards, including detecting reprints, alterations, trimming, counterfeits, printing errors and suspicious items. • Apply established grading standards and company-specific criteria consistently when assessing card condition and expected grading outcomes. • Pre-grade customer and shop submissions across major grading authorities, including PSA, BGS and CGC, and advise on suitable grading tiers and realistic expected outcomes. • Manage the end-to-end grading submission process, including card assessment, order creation, packaging, shipping, tracking, receiving and customer updates. • Accurately record card details, grading assessments, serial numbers, submission status and customer information in the inventory / submission management system. • Support quality control by maintaining consistent, fair and objective grading standards across all submissions and internal assessments. • Handle, sleeve, package and store high-value cards safely to protect their condition throughout the grading and submission process. • Evaluate walk-in collections and individual cards for buy, sell and trade-in opportunities, providing fair and informed valuations where required. • Monitor secondary market prices, card trends, population reports, grading results and customer demand to support accurate assessments and commercial decisions. • Assist customers with grading enquiries, card condition explanations, submission options and basic market information in a clear and professional manner. • Support the development and improvement of grading submission SOPs, workflow, record-keeping and handling procedures. • Share product knowledge, grading observations and market insights with the store team, and help train junior staff on basic grading and handling practices. • Maintain a clean, organized and secure work environment for card inspection, storage and handling. • Perform other duties as assigned to support grading operations, shop floor activities and business needs. Requirements • 3 years or above hands-on experience in card grading, grading submissions, card shop retail, trading card dealing, collectibles operations or high-volume card handling is preferred. • Deep knowledge of TCG, including Pokémon, Magic: The Gathering, Yu-Gi-Oh!, One Piece, sports cards, including NBA, MLB, NFL, football or other major trading and sports cards is a must. • Good understanding of grading standards, card condition assessment, grading tiers, submission procedures and the collector market. • Familiarity with PSA, BGS, CGC or other recognized grading authorities, including submission processes, grading standards and fee structures. • Eye for Detail: Exceptional visual acuity and the ability to identify card condition issues, including scratches, dents, whitening, print lines, centering issues, surface wear, edge damage and corner wear. • Experience identifying altered, trimmed, counterfeit or otherwise suspicious cards is highly preferred. • Strong attention to detail, visual accuracy and manual dexterity when handling fragile or high-value cards. • High level of Integrity and ethical standards; must be honest and objective to maintain the shop's reputation. • Familiarity with comic book grading standards (CGC / CBCS) and experience assessing non-card collectibles is a plus. • Good interpersonal and communication skills, with the ability to explain grading results and submission options to customers where required. • Good command of Cantonese; English and Mandarin are preferred, ability to communicate in Japanese is a plus but not required. • Able to work independently while also supporting the wider retail and operations team. • Certification, training or prior working experience with a recognized grading authority such as PSA, BGS, CGC or equivalent is a plus. Why Join Us? • Join a fast-growing Hong Kong brand at the forefront of the trading card and collectibles market, combining professional grading knowledge, premium retail service and strong collector community engagement. • You will play a key role in building trust with collectors by supporting accurate card assessment, transparent grading submissions and responsible handling of high-value collectibles. The role offers hands-on exposure to TCG, sports cards, graded cards, submission logistics, market pricing, customer engagement and daily store operations. • We offer a competitive compensation package with career development opportunities as the brand expands its retail, grading submission, eCommerce and community presence. • We take care of our teammates to take great care of themselves and their families so we all can perform our best at work! • 25-day paid time off, 20-week maternity, 8-week paternity, plus family/pet care, marriage, birthday Leave, and more. • US$1.5M Health insurance per teammate •. Life insurance