Clinic Officer 診所助理(將軍澳/北角)

主要職責 監督及統籌診所日常運作（接待、登記、收費、發藥／配藥、文件流轉） 人手與排班管理、在職培訓與表現跟進，維持服務質素與效率 庫存與採購管理：醫療耗材與設備監察、盤點、保養及補貨 客戶服務；持續優化病人旅程與服務流程 依 SOP 與合規要求運作（感染控制、藥物／冷鏈管理、資料私隱等），並推動流程改善 收入監察與業務發展 監察每日／每週／每月收入與關鍵指標 與營運／市場合作設計與執行推廣活動（如體檢套餐、疫苗、慢病管理） 檢視服務結構；跟進活動成效並持續優化，以提升診所收入 遙距診療）分流及排程，處理客戶查詢及安排診症，確保物流穩妥 積極參與政府計劃包括（CDCC／CRC／HCV／VSS） 入職要求 EN/RN優先 良好中英文書寫與溝通，懂普通話更佳；熟悉 Outlook／Word／Excel 以病人為本、主動解難、具責任感與抗壓能力 Key Responsibilities Oversee and coordinate daily clinic operations (reception, registration, billing, dispensing/pharmacy support, document flow). Manage manpower and rosters; provide on‑the‑job training and performance follow‑up to maintain service quality and efficiency. Manage inventory and procurement: monitor medical consumables and equipment, conduct stocktakes, arrange maintenance, and replenish supplies. Deliver customer service; continuously optimize the patient journey and service workflows. Operate in accordance with SOPs and compliance requirements (infection control, medication/cold‑chain management, data privacy), and drive process improvements. Revenue monitoring and business development: Track daily/weekly/monthly revenue and key indicators. Collaborate with Operations/Marketing to design and execute promotions (e.g., health check packages, vaccinations, chronic disease management). Review service mix; follow through on campaign performance and continuously optimize to increase clinic revenue. Telemedicine: Triage and scheduling; handle client enquiries and appointment bookings; ensure smooth and compliant workflows. Actively participate in government schemes, including CDCC, CRC, HCV, and VSS. Requirements Form 5 or above; clinic or hospital experience preferred. At least 3 years of frontline clinic experience; supervisory/acting‑in‑charge experience is an advantage. Hands‑on phlebotomy experience; possession of a phlebotomy/IV cannulation certificate is an advantage. Good written and spoken Chinese and English; Mandarin is a plus. Proficient in Outlook, Word, and Excel. Patient‑centric, proactive problem solver with strong responsibility and resilience.