Customer Service Administrator

Responsibilities Handle customer enquiries and basic complaints via hotline, email and Shop F2F customer.. Process requests, verify documents, and maintain accurate customer records. Coordinate simple transportation and maintenance schedules. Arrange technicians’ daily work schedules and related details. Communicate with internal teams and follow up on customer feedback. Assist with daily administrative duties and ad hoc tasks as assigned. Requirements Bachelor’s degree or above in a relevant discipline; Operations Management, Supply Chain, Construction, or related fields preferred. Good spoken and written English and Chinese. Strong communication and interpersonal skills. Detail-oriented, responsible, proactive, and solution-focused. Positive, cooperative, eager to learn, and a strong team player. At least 1 year of working experience; operations experience is preferred. Proficient in Excel and Google Sheets, including basic functions such as VLOOKUP and Pivot Tables. Able to learn and use different systems and tools efficiently. Immediately available or short notice is preferable.