Operations & Customer Experience Specialist

We are seeking a detail-oriented, highly organized Operations & Customer Experience Specialist to manage the end-to-end customer order lifecycle. You will oversee order accuracy, quality control, customer communications, and basic marketing support. Note: Baking experience is not required. Key Responsibilities Order Management & Customer Service: Consult with clients via WhatsApp/email regarding designs and quotes, issue invoices, confirm order specs, and assign delivery drivers. Quality Control: Cross-check order details (flavors, names, colors, dates, add-ons) against invoices and kitchen/packing outputs before products leave the door. Systems & Process Improvement: Utilize checklis