Marni - Senior Sales / Sales Associate

About the role We are seeking an enthusiastic Sales Associate / Senior Sales Associate to join our Marni team. In this full-time role, you will be responsible for providing exception customer service and driving sales in our fashionable retail store location in Hong Kong. What you'll be doing - Achieve and exceed individual and store sales targets. - Deliver outstanding service aligned with the brand's luxury standards. - Engage with clients to understand their needs and preferences. - Build and maintain long-term relationships to drive loyalty and repeat business. - Create personalized client experiences, including services and private appointments. - Manage post-sale follow-up, including client feedback and relationship nurturing. - Maximize cross-selling and upselling opportunities. - Maintain in-depth knowledge of product lines, brand history, and current campaigns. What we're looking for - At least 1-2 years' relevant experience in luxury retail fashion brand - A positive, enthusiastic and team-oriented attitude - Strong communication and interpersonal skills with the ability to engage with client and keen to build long term relationship with clients - Excellent product knowledge and a passion for the Marni brand - A keen eye for detail and the ability to maintain high standards of store presentation - Proficiency in Cantonese, English and Mandarin