⭐⭐Customer Service Supervisor (Japanese-speaking)⭐⭐

Your duties: Supervise the daily operations of the Customer Service team and ensure service quality meets company standards; Handle customer enquiries, complaints, and escalated cases professionally; Provide guidance, coaching, and on-the-job training to team members; Monitor team performance and support continuous process improvements; Coordinate with overseas offices and internal departments to resolve operational issues and enhance workflow efficiency; Review work procedures and recommend service improvements; Assist the Manager in daily team management, reporting, and ad hoc projects. How to join the OCSHK family: Diploma or above (Degree holder preferred); Minimum 1–3 years' experience in customer service in the logistics, courier, or freight forwarding industry; Experience in team supervision or mentoring is required; Strong communication, problem-solving, and coordination skills; Good command of Japanese, English, Cantonese, and Mandarin; Proficient in Microsoft Word, Outlook; Proficient in Microsoft Excel, including advanced formulas, Pivot Tables, data analysis, and report preparation; Experience in process automation using tools such as Power BI, Power Query, Python, or VBA is highly preferred; Chinese typing is essential.