⭐⭐Customer Service Supervisor (Japanese-speaking)⭐⭐

Your duties: Supervise the daily operations of the Customer Service team and ensure service quality meets company standards; Handle customer enquiries, complaints, and escalated cases professionally; Provide guidance, coaching, and on-the-job training to team members; Monitor team performance and support continuous process improvements; Coordinate with overseas offices and internal departments to resolve operational issues and enhance workflow efficiency; Review work procedures and recommend service improvements; Assist the Manager in daily team management, reporting, and ad hoc projects. How to join the OCSHK family: Diploma or above (Degree holder preferred); Minimum 1–3 years' experien