⭐⭐Customer Service Clerk (Japanese-speaking)⭐⭐

Your duties: Handle customer enquiries through email, telephone, and written correspondence; Perform daily customer service and operational support duties; Rotate among different job functions within the team to support operational requirements; Provide prompt and professional responses to customers to enhance both online and offline customer experience; Handle customer enquiries and resolve issues independently while working collaboratively with team members; Maintain accurate records and perform general administrative duties as required; Perform any other ad hoc duties assigned by the Manager. How to join the OCSHK family: HKDSE graduate or above (Degree holder preferred); Good command of Japanese, English, Cantonese, and Mandarin; Proficient in Microsoft Word, Excel, and Outlook; Chinese typing is essential; Good communication and interpersonal skills; Responsible, self-motivated, and able to work independently as well as in a team; Experience in customer service or the logistics/courier industry is an advantage.