Customer Services Officer / 顧客服務主任

Responsibilities: - Handle incoming calls from CS hotline in a professional manner, answer enquiries received by phone, email and other media channels - Confirm appointments and handle enquiries or complaints with good communication skill and professional manner - Communicate and coordinate with clinic and internal departments - Deliver good customer service to meet customer satisfaction Requirements: - F.5 or above - Minimum 1 year customer services oriented experience - General medical knowledge or clinic experience is preferred - Fluent in Cantonese, English and Mandarin - Good communication skills - Proactive and a team player - Ability to handle multi-task independently Why Medtimes? What We offer: - 5-Day Work Week (Monday to Saturday) - NO Night Shift (Stable daytime hours) - NO Cold Calls - Medical Benefits (including Free Vaccinations & Free Medical Checkup) - Performance bonus & Overtime compensation - Study allowance & Study loan - Birthday leave - Office near Kwai Hing MTR Station Work Location: near Kwai Hing MTR station For details, please visit our website: www.medtimes.com.hk Interested parties, please send your resume, current and expected salary via email to hr@medtimes.com.hk Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies and for recruitment purposes only.