積金易服務中心 Customer Service Executive (eMPF Counter)

Working Locations: - 灣仔 Wan Chai / 荃灣 Tsuen Wan / 尖沙咀 Tsim Sha Tsui Working Hours (5.5 days per week): - Mon to Fri 09:00-18:00 - Sat 09:00-13:00 Your role: - Provide counter service to walk-in and pre-booked customers at service centre - Solve MPF related enquiries and complaints effectively - Educate and promote digitalization (electronic way of MPF account management) with tablet and kiosk to the public - Perform services according to company rules and relevant regulatory requirements To succeed in this role: - Form 5 or above with customer service / service counter experience - Familiar with mobile applications and webpage usage (i.e. online application forms and searching information on government websites) - Good communication and presentation skills and frontline experience - Patient and enjoy team play - Familiar with checking customer profile with back-office system - Fluent in English or Mandarin is a plus 全職同事可享以下福利待遇 : - 14天有薪年假 - 生日假 - 員工介紹獎金 - 完善在職培訓 - 免費醫療福利包括門診及住院保障 - 電訊及其他産品員工折扣優惠 If you are interested in this position, please share your CV with us by email: HKTHRTAMassRecruit@pccw.com