客戶成功經理／主任 Client Success Manager / Executive

工作地點：香港 僱傭類型：全職 工作時間：星期一至五，上午 9:30 至下午 6:30。由於主要在家工作，期間可短暫離開，例如接送子女放學，只需確保客戶來電及會議有妥善安排。 工作安排：主要在家工作，每月約 2–4 次在香港出席客戶面對面會議，會預先安排。 月薪：港幣 $15,000–$30,000（視乎經驗而定） 福利：強積金、有薪年假及醫療保險。提供手提電腦及手提電話。 關於 Wistkey Wistkey Technologies Limited 是一家香港科技公司，專注於私有化、本地部署的人工智能及數碼解決方案。我們協助機構將科技應用於實際業務，同時保留對敏感資料及基礎設施的控制權。 職位簡介 想重返職場？我們重視你的親和力、細心和人生經驗。 Wistkey 正在招聘善於溝通、做事有交帶的同事，主要在家工作，透過電話、訊息及偶爾的面對面會議維繫客戶關係。AI 相關工作由團隊負責，你毋須具備 AI 經驗。歡迎因照顧家庭而暫停工作的媽媽申請，履歷有空白期也沒有問題。 你的工作重點是了解客戶的需要及顧慮，讓客戶感受到我們的重視，並獲得適切的協助。大部分日常準備、文書及行政工作由團隊以 AI 協助處理，你毋須自行使用 AI 工具。你的時間會集中在需要人情味、同理心及判斷力的工作。 申請人須居於香港，並能出席預先安排的本地客戶會議。主任或經理職級將按經驗及獨立處理客戶關係的能力決定。 主要工作 • 透過電話、訊息及會議與客戶保持聯繫，維繫良好關係。 • 細心聆聽客戶需要、解答問題，並提供清晰及適時的進度更新。 • 每月約 2–4 次在香港出席客戶面對面會議。 • 了解客戶的顧慮，協調雙方期望，並與技術團隊跟進回覆。 • 跟進已承諾的事項，確保客戶要求交由合適同事處理並獲得回應。 • 運用團隊預備的會議資料及摘要，讓你專注與客戶溝通。 • 處理需要同理心、了解背景及判斷力的溝通情況。 • 留意客戶的進一步需要，並與團隊分享可提供協助的機會。 我們希望你具備 • 親切、專業的溝通方式，能自在地與客戶通電話及面對面交流。 • 良好的聆聽能力、同理心及判斷力。 • 做事可靠、有交帶，能在家工作時妥善安排及跟進事項。 • 必須具備母語程度的廣東話口語能力；英語能應付日常對話即可。懂普通話更佳。 • 謹慎處理客戶機密資料。 • 毋須具備技術或 AI 經驗。 • 有客戶管理、客戶關係、客戶服務或相關經驗者優先。 歡迎重返職場的媽媽 我們歡迎因照顧家庭而暫停工作、現在希望重返職場的媽媽，也歡迎其他重返職場人士及轉職人士。履歷有空白期並不影響申請，即使事業曾經暫停，你過往的工作經驗同樣寶貴。我們重視你在過往工作、照顧家人、義工服務及日常生活中累積的溝通、組織、耐性及解難能力。 申請經理職級的人士，應能展示獨立維繫客戶關係及處理較複雜客戶情況的能力。 入職培訓 我們會提供完善的入職安排及持續培訓，讓你了解我們的服務、客戶及工作方式，即使暫別職場一段時間，也能安心投入。 申請方法 請透過招聘平台申請，或將履歷電郵至 info@wistkey.com，並以所申請的職位名稱作為電郵主旨。請簡單分享一次你建立信任、處理較難的對話，或妥善跟進他人要求的經歷。例子可以來自過往工作、家庭照顧或義工服務。 了解更多：https://wistkey.com ────────── English Location: Hong Kong Employment type: Full-time Working hours: Monday to Friday, 09:30–18:30. As the role is home-based, short breaks such as a school pick-up are fine, as long as client calls and meetings are covered. Work arrangement: Mostly work from home, with about 2–4 in-person client meetings in Hong Kong each month, arranged in advance. Monthly salary: HK$15,000–30,000, depending on experience. Benefits: MPF, paid annual leave and medical insurance. Laptop and mobile phone provided. About Wistkey Wistkey Technologies Limited is a Hong Kong technology company specialising in private, on-premises AI and digital solutions. We help organisations put technology to practical use while keeping control of their sensitive data and infrastructure. The role Ready to return to work? We value your warmth, attention to detail and life experience. Wistkey is looking for a friendly, dependable colleague who enjoys communicating with people and follows through on commitments. You will work mostly from home, maintaining client relationships through calls, messages and occasional face-to-face meetings in Hong Kong. Our team handles the AI work, so no AI experience is required. We warmly welcome mums returning after a career break to care for their families; a gap in your CV is no barrier to applying. Your main focus will be understanding clients’ concerns and making sure they feel heard and supported. Our team uses AI to handle much of the routine preparation, drafting and administration. You do not need to use AI tools yourself. Your time goes into work that needs a human touch: taking calls, attending face-to-face meetings, building trust and exercising judgement when a client needs help. You must be based in Hong Kong and able to attend client meetings locally, arranged in advance. Appointment at Executive or Manager level will depend on your experience and ability to take ownership of client relationships. What you will do • Maintain regular contact with clients through calls, messages and meetings. • Listen carefully to client needs, answer questions and provide clear, thoughtful updates. • Attend about 2–4 face-to-face client meetings in Hong Kong each month. • Understand concerns, manage expectations and coordinate responses with our technical team. • Follow up on commitments and make sure requests reach the right person and receive a response. • Work from meeting briefs and summaries prepared by our team, so you can focus on the conversation. • Handle sensitive conversations and situations that require empathy, context and judgement. • Recognise opportunities to support clients further and share them with the team. What we are looking for • A warm, professional communication style and confidence speaking with clients by phone and in person. • Good listening skills, empathy and sound judgement. • Reliable follow-through and the ability to stay organised while working from home. • Native-level spoken Cantonese is essential; conversational English is sufficient. Mandarin is an advantage. • Discretion when handling confidential client details. • No technical or AI experience needed. • Experience in account management, client relations, customer service or a related role is an advantage. We warmly welcome mums returning to the workforce after a career break, as well as other returners and career changers. You do not need an uninterrupted employment history, and previous work experience is valued even if your career was paused. We value communication, organisation, patience and problem-solving skills developed through previous work, caring responsibilities, volunteering and everyday life. Manager-level candidates should demonstrate independent ownership of client relationships and confidence handling more complex client situations. Onboarding and training You will receive structured onboarding and ongoing training on our services, our clients and how we work, so you can settle in with confidence, including after a career break. How to apply Apply through the job platform or email your CV to info@wistkey.com, using the advertised title as your subject line. Include a short example of how you built trust, handled a difficult conversation or followed through on someone’s request. Examples from previous work, family responsibilities or volunteering are welcome. Learn more: https://wistkey.com