Lounge Manager 貴賓室經理 - Airlines Lounges 機場貴賓室

Job Duties: Deliver and further develop operational delivery by ensuring quality service by training, developing and leading a well-briefed, motivated, guest-orientated team; Plan and communicate with all departments to deliver service and safety as required by the Company; Support the management in key areas of the business by learning and running key administrative and leadership tasks; Head up the team with the highest standards of safety, hygiene, service, hospitality, financial performance and food quality; Responsible for the strategic planning of the team, shift patterns (costed rota), and day-to-day management activities; Assist to drive customer and client satisfaction through various incentives, training and development activities; All related documentations and reports handling; Work 24 hours on shift duty, with 10 hours per shift; Ad-hoc tasks are requested by the management. Requirements: Post-secondary qualifications or above, with hospitalities knowledge is preferable; 4 to 10 years’ relevant experience in Lounge / Hotel / Food and Beverage management and operations; Excellent client relationship management; Management of Profit and Loss Accounts and acting on the results; Management of a team, proven leadership skills; Excellent communication skills both upwards and downwards, internally and externally; Good command of spoken and written English and Chinese; Resilience to manage multiple tasks and priorities importance; Self-motivated and have an eye for detail; Less experience will be considered as Assistant Lounge Manager