Senior Customer Service Officer, Insurance | Employee Benefit Client Support

About HKT Teleservices HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades. With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support. At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population. With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today's dynamic marketplace. Your role: Handle inbound and written inquiries from customers such as policy application status, product information, claims issues, etc. Work closely with internal and external parties to ensure timely and professional service to customers Handle and resolve the problem cases independently Perform any ad hoc tasks as assigned Requirements: HKCEE / DSE or above in any disciplines IIQE Paper 1 & 3 required Minimum of 2 years' working experience at customer services / insurance industry with at least 1 year in Employee Benefit Shift duty is required We Offer: Performance bonus Medical and dental insurance coverage Structured training programme Clear and excellent career path Birthday Leave Staff Discount