店鋪主任 (Shop In-charge)

工作職責 • 負責店舖日常營運管理，確保運作順暢及高效 • 提供優質顧客服務，維護品牌形象及服務標準 • 領導及管理店舖團隊，包括編更安排、出勤管理及人手調配 • 帶領團隊達成銷售目標及各項營運指標（KPI） • 監督商品陳列及視覺營銷展示，確保符合公司標準 • 編製及管理店舖營運報告，包括每日銷售及績效報告 • 與銷售營運及物流部門保持緊密合作，確保貨源充足及補貨安排妥善 • 執行庫存管理及定期盤點工作，維持準確庫存紀錄 • 妥善處理客戶查詢及投訴，提升顧客滿意度 • 支援市場推廣活動及新產品上市計劃 • 維持店舖整潔、安全及符合公司政策與程序 職位要求 • 持商業管理、零售管理或相關學科文憑或以上學歷 • 具5年或以上零售行業工作經驗，其中至少1年擔任店舖主管或店舖負責人職位 • 具優秀領導能力及團隊管理經驗 • 以客戶為本，具良好溝通及人際關係技巧 • 具強烈銷售導向思維，能有效帶動店舖業績 • 良好的組織、協調及問題解決能力 • 具編更、庫存管理、盤點及店舖營運經驗 • 熟悉 Microsoft Office（尤其 Excel 及 Word） • 具責任感、主動積極，並能獨立處理工作 • 曾任職消費電子產品、生活時尚產品或高端零售品牌者優先考慮 • 熟悉 POS 收銀系統及零售管理系統 • 能操流利廣東話，並具備良好普通話及英語溝通能力 Job Responsibilities • Deliver excellent customer service and ensure a positive shopping experience while upholding the brand image and company standards. • Oversee the daily operations of the store to ensure smooth and efficient performance. • Lead, supervise, and coordinate the retail team, including roster planning, attendance monitoring, and daily staff deployment. • Motivate and coach team members to achieve sales targets and operational KPIs. • Ensure visual merchandising and product displays are maintained in accordance with company guidelines. • Prepare and maintain operational reports, including daily sales reports and other store performance reports. • Liaise with the Sales Operations and Logistics teams to ensure timely stock replenishment and smooth inventory flow. • Conduct regular stock takes and maintain accurate inventory records. • Handle customer inquiries and complaints professionally and effectively. • Ensure store cleanliness, housekeeping, and compliance with company policies and procedures. • Support the implementation of promotional activities and new product launches. Job Requirements • Diploma or above in Business Administration, Retail Management, or a related discipline. • Minimum 5 years of retail experience, preferably with at least 1 year in a supervisory or shop in-charge role. • Strong leadership and people management skills with the ability to motivate and develop team members. • Customer-oriented with excellent communication and interpersonal skills. • Strong sales mindset with the ability to drive store performance and achieve sales targets. • Good organizational and problem-solving skills, with the ability to manage multiple tasks in a fast-paced retail environment. • Experience in roster planning, inventory control, stock-taking, and store operations management. • Proficient in Microsoft Office applications, particularly Excel and Word. • Responsible, self-motivated, and able to work independently. • Experience in consumer electronics, lifestyle products, or luxury retail is an advantage. • Familiarity with POS systems and retail operation software. • Good command of spoken Cantonese, English, and Mandarin.