System Analyst / Analyst Programmer

Key Responsibilities -Requirements and solutions: liaise with business units, gather and analyse business requirements, prepare functional specifications, process flows and technical proposals, and assess effort, risk and priority. -System maintenance: coordinate the daily operation, version updates and functional maintenance of the corporate website and online store platform so that stability, security and performance targets are met. -System integration: design and manage data interfaces and API integration with back-office systems, logistics and payment services, and resolve data consistency and exception cases. -Cloud and infrastructure: manage cloud resources, content delivery and web protection, caching and web servers, databases and cache services, including configuration and capacity planning for peak campaign traffic. -Security and compliance: implement website security controls (account permissions, two-factor authentication, backup and restore drills), follow up security patches and ensure compliance with company policy. -Incident handling: act as the primary owner of technical incidents, covering rapid triage, restoration, root-cause analysis and post-incident reporting, with improvement proposals. -Release and quality management: define testing and release processes (including rollback arrangements), operate change management, and keep every release traceable and reversible. -Leadership and collaboration: guide and review the Analyst Programmer's designs and code, and manage the technical delivery of external service providers. Requirements -Bachelor's degree in Computer Science, Information Technology or a related discipline, or equivalent experience. - 5+ years in system analysis or application development, including at least 1-2 years leading a small team or acting as technical lead. -Sound understanding of e-commerce or public-facing website systems; experience preparing for peak campaign periods is an advantage. -Experience in system integration, working with back-office systems and third-party service providers on interface and data issues. -Hands-on experience with cloud platforms, web servers, relational databases and caching technology. -Able to write technical documentation (specifications, process flows, test and release plans) independently and explain it clearly to non-technical colleagues. -Strong incident handling and root-cause analysis skills, with sound technical judgement under pressure. -Good command of Cantonese and English (written and spoken); Mandarin is an advantage. Advantageous -Knowledge of information security practice (account and permission management, backup and restore, incident response). -Experience with retail, pharmacy or chain-store business systems. -Practical project management or Agile experience.