Customer Service Clerk

Responsibilities - Process customer orders accurately in the company system and prepare invoices in a timely manner. - Handle customer inquiries through various communication channels including phone calls, emails, and other platforms. - Resolve issues related to customer orders, product returns, and billing inquiries. - Document all correspondence between customers and the customer service team. - Perform data entry and update customer information in the system. - Track and follow up on customer enquiries, complaints and service requests. - Prepare daily sales and order reports. - Assist with ad hoc duties and projects assigned by management. Requirements -Form 5/ DSE graduate or above - 5-day work week, scheduled between Monday and Saturday, from 9:00 a.m. to 6:00 p.m. -Minimum of 1-2 years of customer service, order processing experience. - Experience in the optical, eyewear, healthcare, or consumer goods industry is an advantage. -Proficient in Microsoft Office, particularly Excel -Highly organized with strong communication skills. -Ability to multi-task and adapt to changing priorities in a fast-paced environment. -Strong problem-solving skills with a proactive approach. -Excellent command of both written and spoken English and Chinese. -Immediately available is preferred but not essential A competitive package and promising career prospect will be offered to the right candidate. Interested parties please send detailed resume with expected salary and availability by clicking "Apply Now" to submit your application. The personal data collected will be treated in strict confidence and used for recruitment-related purpose only. Applicants who are not invited for interview within 6 weeks may consider their applications unsuccessful. All personal data of unsuccessful candidates will be destroyed after 12 months. Luxottica Hong Kong Wholesale Limited is an equal opportunities employer. Our Diversity, Equity and Inclusion commitment We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.