Customer Service Officer(5 Days)

Responsibilities : • Handle inbound customer inquiries, feedback, and support requests promptly via phone, email, and live chat channels. • Maintain accurate customer interaction records, update account details, and log service tickets in the company database. • Collaborate closely with internal operations and sales teams to ensure seamless issue escalation and follow-up. Job Requirements & benefits : • Holder of a Higher Diploma (HD) or tertiary education qualification with a strong customer-centric mindset. • Excellent communication and interpersonal skills, with fluent spoken and written Cantonese, English, and Mandarin. • Detail-oriented, patient, and capable of working effectively in a fast-paced multi-channel environment. • 15 days annual leave, Double pay • Comprehensive medical insurance coverage. • Monthly transportation allowance provided.