Customer Care Officer (e-Commerce)

Responsibility • Respond to customer inquiries and complaints via WhatsApp, email, and phone in a professional and timely manner • Proactively contact customers to confirm or clarify information • Provide accurate details about products, orders, and services • Follow up on customer requests, complaints, and feedback to ensure prompt resolution • Collaborate with internal teams to deliver effective solutions • Support administrative tasks related to customer service and daily operations • Identify recurring issues and suggest process improvements to enhance customer satisfaction • May need to attend external events like pet exhibitions or seminars to represent the company and interact with cu