Guest Services Agent 前堂接待員

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Job Responsibilities -Greets all guests at all times in a friendly & provide check-in and check-out services for guests in a professional manner. -Provides guests with a quality room orientation. -Attends to guest’s complaints, inquiries and requests. -Endeavours to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard. Job Requirement -Degree or Vocational Certificate in Hotel Administration, Hotel Management or equivalent -1 year’s experience in guest / customer service, or an equivalent combination of education and experience -Pleasant personality, customer-oriented with good communication and interpersonal skills -Fluent in both written and spoken English -Fresh graduates are also welcomed -Overnight allowance is entitled to overnight shift -Immediate available is highly preferred -Candidates with more experience will be considered as Overnight / Senior Guest Services Agent Benefits -8 days off per month, 9 working hours per day 每月例假8天, 每天工作9小時 -14-day Annual Leave 14日有薪年假 -Discretionary Bonus 酌情性花紅 -$1,600 monthly meal allowance 每月$1,600 膳食津貼 -Medical Insurance 醫療福利 -IHG Employee Room Benefit Programme IHG 酒店員工客房優惠計劃 In return, we’ll give you a competitive salary and benefits package, hotel discounts worldwide and opportunities to learn new skills and grow your career. You’ll join a great team that makes work fun, so you will feel motivated to come to work every day. Most importantly, we’ll give you Room To Be Yourself. And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5,000 hotels in over 100 countries around the world. So why not work somewhere that gives you the freedom to be yourself? Email your full resume with current and expected salary and date of availability to hotel direct hr@hiemk.com to get in touch and tell us how you could bring your passion and your individual skills to IHG. Come and join us and Stay Real! We are an equal opportunity employer. Personal data collected will be treated in strictly confidential and only for recruitment purpose.