Guest Service Manager 客戶服務經理

Responsibilities This position is to manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition. -Supervises and direct Reception and Guest Services personnel -Responds to guest needs and resolves related problems -Ensure VIPs and priority club guests receive special attention -Reports directly to and communicates with the Management on all pertinent matters affecting guest service and hotel operations -Follow hotel safety and security policy and standard Qualifications -Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent -4 years experiences in front office / guest services or related discipline including supervisory experience, or any equivalent combination of education and experience -Good communication and customer service skills -Proficient in spoken Cantonese, Putonghua and English -Cheerful, pleasant and supportive personality -Immediately available is preferred -Applicants with Less experiences will be considered as Assistant Guest Services Manager or Guest Services Supervisor Benefits: -8 days off per month, 9 working hours per day 每月例假8天, 每天工作9小時 -14-day Annual Leave 14日有薪年假 -Discretionary Bonus 酌情性花紅 -$1,600 monthly meal allowance 每月$1,600 膳食津貼 -Medical Insurance 醫療福利 -IHG Employee Room Benefit Programme IHG 酒店員工客房優惠計劃 Interested parties can email your full resume with current and expected salary and date of availability to hotel direct by hr@hiemk.com. Get in touch and tell us how you could bring your passion and your individual skills to IHG. In return, we’ll give you a competitive salary and benefits package, hotel discounts worldwide and opportunities to learn new skills and grow your career. You’ll join a great team that makes work fun, so you will feel motivated to come to work every day. Most importantly, we’ll give you Room To Be Yourself. And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5,000 hotels in over 100 countries around the world. We are an equal opportunity employer. Personal data collected will be treated in strictly confidential and only for recruitment purpose.