Shop Assistant – Online Shop

About the Role We are looking for a reliable and organized Online Shop Assistant to support the day-to-day operations of our online store in the food and drink industry. You will play a key role in ensuring orders are packed accurately, shipped efficiently, inventory is well-managed, and customers receive excellent service. Key Responsibilities • Accurately pack and prepare customer orders for shipment, ensuring product quality and presentation standards are met. • Arrange and coordinate logistics via the SF platform (or similar courier systems), including generating shipping labels, scheduling pickups, and tracking deliveries. • Maintain and update inventory records, conduct stock checks, and flag low-stock items in a timely manner. • Handle customer service enquiries via email, chat, or phone — resolving issues, answering product questions, and providing a positive experience. • Use Microsoft Excel (or similar tools) for basic data entry, order tracking, inventory lists, and simple reporting. • Develop a solid understanding of our product range to support accurate order fulfilment and customer recommendations. • Keep the packing and storage areas organised, clean, and efficient. • Process and manage orders through the Shopify platform, including order fulfilment, status updates, and basic store operations. Requirements • Basic proficiency in Microsoft Excel (data entry, simple formulas, and spreadsheet) • Proficient in spoken and written in Chinese & English, Mandarin will be a plus. • Strong organizational skills and attention to detail. • Genuine passion for the food and drink industry. • Willingness to learn our product range thoroughly. • Ability to manage multiple tasks efficiently in a fast-paced e-commerce environment. • Clear written and verbal communication skills for customer interactions. • Previous experience in packing, warehouse, retail, or customer service is an advantage (but not essential). We value work-life balance and the dedication of our leadership team, we would offer: • Five-day work / week • Staff discounts • Excellent career prospect • Friendly and energetic working team